top of page

Privacy Policy

At Carol’s Creations, we take your privacy seriously and want you to feel confident when browsing our website, contacting us or placing an order.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have over your information.

This policy applies to information collected through www.carols-creations.org, as well as information you provide when contacting or ordering from us directly.

1. Who We Are

Carol’s Creations provides cakes, cupcakes, catering and other made-to-order food products.

For the purposes of UK data protection law, Carol’s Creations is responsible for the personal information we collect and use in connection with our business.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Carol’s Creations
The Spires
Dromore
BT25 1QE

Telephone: 07444 725979
Website: www.carols-creations.org

2. What Personal Information We Collect

Depending on how you use our website or contact us, we may collect information including:

  • Your name

  • Your postal or delivery address

  • Your email address

  • Your telephone number

  • Details of your order or enquiry

  • Collection or delivery information

  • Information you provide through our contact or order forms

  • Allergy or dietary information that you choose to provide in relation to an order

  • Feedback, reviews or comments you voluntarily provide

  • Information relating to payments and transactions

  • Basic technical information about how our website is used, where applicable

We only collect information that is reasonably required to process your order, respond to your enquiry, provide our services or operate our website.

3. How We Collect Your Information

We may receive your personal information when you:

  • Place an order through our website

  • Complete an order or contact form

  • Contact us by telephone, email or another communication method

  • Arrange collection or delivery

  • Make an online payment

  • Submit feedback or a review

  • Browse or interact with our website

Some technical information may also be collected automatically through cookies and similar website technologies.

4. How We Use Your Personal Information

We may use your personal information to:

  • Process and manage your order

  • Contact you about an order

  • Arrange collection or delivery

  • Respond to questions or enquiries

  • Take and record payments

  • Provide customer support

  • Manage cancellations, changes or complaints

  • Keep appropriate business and accounting records

  • Improve our products, services and website

  • Protect our business and website from fraud or misuse

  • Comply with legal, accounting or regulatory requirements

  • Use feedback or testimonials for marketing where you have agreed to this

We will not use your personal information for purposes that are unrelated to the reason it was collected unless we have a lawful reason to do so.

5. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the situation, we may process your information because:

Contract: We need the information to process an order, take payment or provide products or services you have requested.

Legal obligation: We may need to keep certain records to comply with tax, accounting or other legal requirements.

Legitimate interests: We may use information where reasonably necessary to operate, manage and protect our business, provided your privacy rights do not override those interests.

Consent: We may rely on your permission in certain situations, such as when you agree that feedback or a testimonial can be used for marketing.

Where we rely on your consent, you can withdraw that consent at any time.

6. Payments

Online payments are processed securely through Wix Payments and the payment methods available through our website.

You may be able to pay using a debit card, credit card, Apple Pay or other payment options shown at checkout.

Carol’s Creations does not receive or store your full debit or credit card details.

Payment information is handled by Wix and the relevant payment processing providers in accordance with their own privacy and security requirements.

We may receive limited transaction information, such as confirmation that a payment has been made, the amount paid and information necessary to manage your order.

7. Wix and Other Service Providers

Our website is hosted and operated using the Wix platform.

Wix may process certain personal information on our behalf to provide services such as:

  • Website hosting

  • Online ordering

  • Contact forms

  • Website security

  • Payment processing

  • Website functionality

  • Analytics or technical services

We may also use other trusted providers where reasonably necessary to operate the business, such as payment processors, delivery providers, accountants or professional advisers.

These providers may only receive information required for the service they are providing.

We do not sell your personal information.

8. Feedback, Reviews and Testimonials

If you choose to submit feedback, a review or testimonial through our website or directly to Carol’s Creations, we may ask for permission to use the feedback for marketing purposes.

Where you agree, the text of your feedback may be displayed:

  • On our website

  • On our social media channels

  • In other promotional material relating to Carol’s Creations

We will not publish your address, telephone number, email address or other private contact information as part of a testimonial.

If you later want us to stop using your testimonial, please contact us and we will consider your request.

9. Allergy and Dietary Information

If you provide information about allergies, intolerances or dietary requirements when placing an order, we will use this information only as reasonably necessary to discuss and prepare your order.

Please provide accurate information about any allergies or dietary requirements when placing your order.

Because allergy information can be sensitive personal information in some circumstances, we will only use it for purposes connected with your order and food safety requirements.

10. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the reason it was collected.

Some order and transaction records may need to be kept for longer periods to meet tax, accounting, legal or business record-keeping requirements.

Enquiries that do not result in an order may be deleted sooner when they are no longer required.

We will not keep personal information indefinitely without a valid reason.

11. How We Keep Your Information Secure

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access or disclosure.

Information submitted through our website is stored and processed using Wix and other relevant service providers.

While we take reasonable precautions, no website or internet transmission can be guaranteed to be completely secure.

12. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function correctly and may also provide information about how visitors use the website.

Cookies may be used for purposes such as:

  • Essential website functionality

  • Security

  • Remembering website preferences

  • Shopping and checkout functions

  • Understanding website performance and visitor activity

Where required, non-essential cookies should only be used after you have provided the appropriate consent through the website's cookie settings or cookie banner.

You can also control or remove cookies through your browser settings.

13. Analytics

We may use website analytics tools provided by Wix or other services to understand how visitors use our website.

This may include information such as:

  • Pages visited

  • Approximate location

  • Device type

  • Browser type

  • Time spent on the website

  • How visitors reached the website

This information helps us understand website performance and improve the experience for visitors.

Where analytics relies on non-essential cookies or similar tracking technologies, these should be subject to the appropriate cookie consent settings.

14. Marketing Communications

We will not automatically add you to a marketing list simply because you place an order or contact us.

If we send marketing communications that require your consent, we will ask for your permission first.

You can ask us to stop sending marketing communications at any time.

15. Sharing Your Personal Information

We do not sell or rent customer information to other organisations.

We may share limited personal information where reasonably necessary with organisations that help us operate our business, including:

  • Wix

  • Payment processors

  • Delivery providers, where applicable

  • Accountants or professional advisers

  • Technology and website service providers

We may also disclose information if required by law or where reasonably necessary to protect our legal rights.

16. International Data Transfers

Some website, hosting or payment service providers may process information using systems located outside the United Kingdom.

Where personal information is transferred internationally, the relevant service providers are responsible for using appropriate safeguards where required under data protection law.

17. Your Data Protection Rights

Under UK data protection law, you may have rights relating to your personal information.

Depending on the circumstances, these can include the right to:

  • Ask what personal information we hold about you

  • Request a copy of your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete information in certain circumstances

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Ask for certain information to be transferred to you or another organisation

Some of these rights are subject to legal exceptions.

To exercise any of these rights, please contact Carol’s Creations using the contact details above.

18. Complaints

If you have a concern about how Carol’s Creations has handled your personal information, please contact us first so we have an opportunity to resolve the issue.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO), which is the UK regulator responsible for data protection.

19. Links to Other Websites

Our website may contain links to external websites or social media platforms.

Carol’s Creations is not responsible for the privacy practices of third-party websites. If you leave our website, you should review the privacy policy of the website or service you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, legal requirements or the way we process personal information.

Any updated version will be published on this page.

Last updated: August 2026

bottom of page