Terms & Conditions
These Terms & Conditions apply to orders placed with Carol’s Creations, including orders made through our website, over the phone or directly with us.
By placing an order with Carol’s Creations, you agree to the terms below.
1. Orders
All orders are subject to availability and acceptance by Carol’s Creations.
Please provide accurate information when placing your order, including your contact details, collection or delivery requirements, preferred date and any specific requests relating to your order.
For celebration cakes, catering or other customised products, please provide as much information as possible when ordering. We will confirm any important details with you before your order is prepared.
2. Payment
Full payment is required before collection or delivery unless otherwise agreed in advance.
All goods remain the property of Carol’s Creations until payment has been received in full.
Online payments are taken securely through Wix Payments. You can pay using your debit or credit card, Apple Pay and other payment methods made available at checkout.
If you would prefer to pay on collection, please contact us directly on 07444 725979 to place your order.
3. Prices
All prices displayed on our website are shown in pounds sterling (£).
The final price of customised cakes, catering orders or other made-to-order products may vary depending on the size, design, ingredients and requirements of your order.
Where a price is agreed directly with you, this will be confirmed before payment is requested.
4. Custom & Bespoke Orders
Many of our products are freshly prepared or made specifically to a customer's requirements.
For customised cakes, we will make every reasonable effort to follow the agreed design, colours, wording and style. As our products are handmade, there may be small variations in appearance, colour or decoration.
Images supplied or shown on our website and social media should be treated as examples. Each handmade product may vary slightly.
5. Changes to Your Order
If you need to make a change to your order, please contact us as soon as possible.
We will do our best to accommodate reasonable changes, but changes may not always be possible once ingredients have been purchased or preparation of your order has begun.
Significant changes to the size, design, quantity, ingredients or delivery requirements may result in an additional charge.
6. Cancellations & Refunds
As many of our products are freshly prepared, perishable or made to order, cancellation and refund options may depend on the type of product ordered and how far preparation has progressed.
If you need to cancel an order, please contact us as soon as possible on 07444 725979.
Where work has already begun, ingredients have been purchased specifically for your order or a personalised product has been prepared, we may not be able to offer a full refund.
If there is a problem with an item you have received, please contact us as soon as possible so we can review the issue and help resolve it.
Nothing in these Terms & Conditions affects your statutory consumer rights.
7. Collection
Customers are responsible for collecting their order at the agreed date and time unless delivery has been arranged.
Please check your order when collecting it and let us know immediately if you believe there is a problem.
Once an order has been collected, responsibility for transporting, storing and handling the products safely passes to the customer.
Cakes should be transported carefully on a flat and secure surface and stored according to any instructions provided.
8. Delivery
Local delivery is available in selected areas and may be subject to a minimum order value, delivery charge or prior agreement.
Delivery dates and times will be agreed when your order is confirmed.
Please make sure someone is available to accept the delivery at the agreed location. If we are unable to complete a delivery because nobody is available, an additional delivery charge may apply if another delivery needs to be arranged.
We will always make reasonable efforts to deliver orders at the agreed time, but circumstances outside our reasonable control may occasionally cause delays.
9. Allergies & Food Intolerances
If you or anyone consuming our products has a food allergy or intolerance, please make this clear when placing your order.
It is the customer's responsibility to provide us with accurate information about any known allergies or dietary requirements before the order is prepared.
Our products may contain or come into contact with common allergens, including ingredients such as gluten, milk, eggs, nuts, peanuts, soya and other allergens, depending on the product ordered.
Please contact us before ordering if you require specific allergen information.
We take food safety and allergen awareness seriously. However, where products are handled, transported, stored or served by the customer or another person after collection or delivery, Carol’s Creations cannot be responsible for contamination or damage that occurs after the products have been handed over.
10. Storage, Serving & Reheating
All of our food is supplied fully cooked and ready to serve cold.
Please keep your order refrigerated below 5°C until you are ready to serve it, and consume it by the date provided.
If you would prefer to serve any item warm, we strongly recommend reheating it until piping hot throughout - reaching at least 75°C at the centre. Reheat once only, and do not reheat food that has been left standing at room temperature.
Once your order has been collected or delivered, responsibility for storing, handling, reheating and serving the food safely passes to the customer.
If you have any questions about storing or serving your order, please contact us on 07444 725979.
11. Product Availability
All products are subject to ingredient and stock availability.
Occasionally, an ingredient, decoration or other item required for an order may become unavailable. Where this happens, we may contact you to discuss a suitable alternative.
We will not make significant substitutions to a bespoke order without discussing them with you first.
12. Photography
We may take photographs of cakes, catering displays or other products we create for use on our website, portfolio or social media.
We will not publish personal information about the customer without permission.
If you would prefer us not to photograph or share your order, please let us know when placing your order.
13. Our Liability
Carol’s Creations will take reasonable care when preparing and supplying your order.
We are not responsible for damage caused after an order has been collected or successfully delivered, including damage caused by transportation, incorrect storage, handling by another person or failure to follow storage instructions.
Nothing in these terms excludes or limits any liability that cannot legally be excluded or restricted.
14. Website Information
We make reasonable efforts to keep product descriptions, prices and other information on our website accurate and up to date.
Occasionally, information may contain an error or become outdated. If an error affects an order you have placed, we will contact you as soon as possible.
15. Contact Us
If you have any questions about an order or these Terms & Conditions, please contact:
Carol’s Creations
The Spires
Dromore
BT25 1QE
Telephone: 07444 725979
Website: www.carols-creations.org
Last updated: August 2026